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Accelerate Response with an Incident Management Applicationfor Banking Operations
See how Aurachain enabled a bank to build an incident response application in days, improving uptime and operational control.
Implemented in 15 days 2,649 ATM & POS devices Instant alerts
Before & After
From manual effort to orchestrated flow
The Challenge
The business problem
For this large-scale banking organization, IT incident management had been a problem area due to the volume of devices in play and a lack of transparency around their status at any given time. After all, device and system outages can cause significant problems for any business. Downtime only ever leads to one thing, negative user or customer experience when a service is unavailable.
Tired of feeling as though it was always on the back foot, the bank wanted to be more proactive in identifying and resolving incidents when they arise. The bank knew it needed a better incident management system, but at the same time it couldn’t wait months for the new solution to be delivered.
This national bank used Aurachain to implement an incident management process that helps them manage 2,649 ATM and POS devices.
IT teams spend an average of 73% of the incident response lifecycle in the response phase. That means it’s critical to create real-time visibility into collaborative workflows and make incident navigation easy.
The Solution15 DAYS
The solution
Using the Aurachain orchestration platform, the bank was able to implement a modern incident management system in just 15 days.
The solution covers an entire fleet of ATM and POS devices, providing instant alerts, automatic incident reports, escalation to appropriate support levels, and much more to minimize failures and expedite fixes.
Inside the Use Case
Key takeaways
Why it’s important for companies to implement an incident management solution
Why CEC Bank implemented the solution to help them manage 2,649 ATM/POS devices
How Aurachain’s approach to the incident management process can help your organization
“The partnership with Aurachain allows CEC Bank to continue its digital transformation and align with the best available technologies worldwide.”
Bogdan Neacsu, General Manager, CEC Bank
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