[vc_row full_width=”stretch_row” css=”.vc_custom_1596917727973{padding-top: 100px !important;padding-bottom: 56px !important;background-image: url(https://aurachain.com/wp-content/uploads/2020/08/Product-support-background-section1.png?id=12581) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”6px” css=”.vc_custom_1596916782091{margin-top: 80px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner gap=”20″][vc_column_inner width=”2/3″][vc_empty_space height=”22px”][tek_sectiontitle st_title=”Aurachain Customer Support” st_title_tag=”h1″ st_subtitle=”Our client success team is here to provide you with all the resources and support you need to build game-changing apps that boost your business.” st_subtitle_decoration=”” st_title_color=”#231f20″ st_subtitle_color=”#231f20″ st_title_size=”48px” st_separator_enable=”separator_off” st_text_align=”text-left” st_width=”st_fullwidth”][vc_empty_space height=”22px”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_row_inner gap=”35″][vc_column_inner width=”1/4″ css=”.vc_custom_1596917577789{padding-right: 25px !important;padding-left: 25px !important;}”][vc_single_image image=”12711″ img_size=”medium” alignment=”center”][vc_column_text css=”.vc_custom_1596917176978{margin-top: -50px !important;}”]
Incident Management
Troubleshooting of unplanned interruptions and restoration of services.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″ css=”.vc_custom_1596917586229{padding-right: 25px !important;}”][vc_single_image image=”12710″ img_size=”medium” alignment=”center”][vc_column_text css=”.vc_custom_1596917409599{margin-top: -50px !important;}”]
Problem Resolution
Problem diagnosis, root cause analysis, resolution and proactive prevention services.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”12709″ img_size=”medium” alignment=”center” css=”.vc_custom_1597232472280{padding-right: 25px !important;}”][vc_column_text css=”.vc_custom_1596917449286{margin-top: -50px !important;}”]
Managed Services
Service requests management, infrastructure and platform management.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”12708″ img_size=”medium” alignment=”center” css=”.vc_custom_1597232483096{padding-right: 25px !important;}”][vc_column_text css=”.vc_custom_1596917477774{margin-top: -50px !important;}”]
How-to Platform Guidance
On demand guidance to help you get to grips with our platform and start your projects fast.
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”20″ equal_height=”yes” css=”.vc_custom_1597160906972{margin-top: -25px !important;background-image: url(https://aurachain.com/wp-content/uploads/2020/08/Support-pack.png?id=12640) !important;background-position: 0 0 !important;background-repeat: repeat !important;}”][vc_column css=”.vc_custom_1515772123629{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner][vc_column_inner][vc_empty_space][vc_column_text]
Support Levels and Packages
[/vc_column_text][vc_empty_space height=”56px”][/vc_column_inner][/vc_row_inner][vc_row_inner gap=”20″ css=”.vc_custom_1609921501061{padding-bottom: 100px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1609924654636{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 20px !important;padding-right: 2px !important;padding-bottom: 2px !important;padding-left: 2px !important;background-color: #f79131 !important;border-left-color: #efefef !important;border-right-color: #efefef !important;border-top-color: #efefef !important;border-bottom-color: #efefef !important;border-radius: 5px !important;}”][tek_sectiontitle st_title=”On-Cloud” st_title_tag=”h3″ st_subtitle=”Flexible plans that provide fast response times and proactive solutions.” st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_8_columns”][vc_single_image image=”14632″ img_size=”full” alignment=”center” css=”.vc_custom_1617959184890{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1617957949014{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 20px !important;padding-right: 2px !important;padding-bottom: 2px !important;padding-left: 2px !important;background-color: #f79131 !important;border-left-color: #efefef !important;border-right-color: #efefef !important;border-top-color: #efefef !important;border-bottom-color: #efefef !important;border-radius: 5px !important;}”][tek_sectiontitle st_title=”On Premise” st_title_tag=”h3″ st_subtitle=”Support for in-house infrastructure that protects your business from risk.” st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_8_columns”][vc_single_image image=”14631″ img_size=”full” alignment=”center” css=”.vc_custom_1617959194882{border-bottom-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”20″ css=”.vc_custom_1597160771848{margin-top: -56px !important;background-image: url(https://aurachain.com/wp-content/uploads/2020/08/Product-support-background-section3.png?id=12595) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][vc_empty_space][vc_column_text]
We are here for you
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Open a support case
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Get in touch and let us know the following key information
so that we can prioritize and resolve things fast.[/vc_column_text][vc_empty_space height=”12px”][vc_column_text]
- Who is affected by the problem?
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- Which version of the platform are you using?
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- What is the nature of the problem you’re experiencing?
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- What are the steps to reproduce the problem?
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- How disruptive and severe is the problem to you?
[/vc_column_text][vc_column_text]
To open a support case, please log in to the Aurachain Support Center with your account details.
[/vc_column_text][vc_empty_space height=”12px”][vc_column_text css_animation=”fadeIn”]Open a Support Case[/vc_column_text][vc_empty_space height=”12px”][/vc_column_inner][vc_column_inner width=”1/6″ offset=”vc_hidden-lg vc_hidden-md”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1597151626474{background-image: url(https://aurachain.com/wp-content/uploads/2020/08/background2-section3.png?id=12599) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”48px”][vc_column_text]
How we categorize and prioritize support cases
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Our dedicated customer support team is constantly monitoring all support requests that we receive and our aim is to resolve every one.
Cases are always prioritized according to the severity of the issue at hand.
[/vc_column_text][vc_empty_space height=”12px”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1597151417924{margin-top: -100px !important;background-image: url(https://aurachain.com/wp-content/uploads/2020/08/background2-section3.png?id=12599) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}” offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”48px”][vc_column_text css=”.vc_custom_1597146079052{padding-right: 80px !important;padding-left: 80px !important;}”]
Open a support case
[/vc_column_text][vc_empty_space height=”12px”][vc_column_text css=”.vc_custom_1597146247051{padding-right: 80px !important;padding-left: 80px !important;}”]
Get in touch and let us know the following key information
so that we can prioritize and resolve things fast.[/vc_column_text][vc_empty_space height=”12px”][vc_column_text css=”.vc_custom_1596922372242{padding-right: 80px !important;padding-left: 80px !important;}”]
- Who is affected by the problem?
[/vc_column_text][vc_empty_space height=”6px”][vc_column_text css=”.vc_custom_1596922381273{padding-right: 80px !important;padding-left: 80px !important;}”]
- Which version of the platform are you using?
[/vc_column_text][vc_empty_space height=”6px”][vc_column_text css=”.vc_custom_1617957195721{padding-right: 80px !important;padding-left: 80px !important;}”]
- What is the nature of the problem you’re experiencing?
[/vc_column_text][vc_empty_space height=”6px”][vc_column_text css=”.vc_custom_1596922389642{padding-right: 80px !important;padding-left: 80px !important;}”]
- What are the steps to reproduce the problem?
[/vc_column_text][vc_empty_space height=”6px”][vc_column_text css=”.vc_custom_1596922399986{padding-right: 80px !important;padding-left: 80px !important;}”]
- How disruptive and severe is the problem to you?
[/vc_column_text][vc_empty_space][vc_column_text css=”.vc_custom_1597150814290{padding-right: 80px !important;padding-left: 80px !important;}”]
To open a support case, please log in to the Aurachain Support Center with your account details.
[/vc_column_text][vc_empty_space][vc_column_text css_animation=”fadeIn” css=”.vc_custom_1597161275660{padding-right: 80px !important;padding-left: 80px !important;}”]Open a Support Case[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”12630″ img_size=”full” alignment=”center”][vc_column_text el_class=”fixed-height-div”]
Critical defects that represent a complete loss of service or a significant feature that is unavailable and no workaround exists.
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Mid-level defects that result in a minor loss of service or inconvenience which may require a temporary workaround.
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Highly important or intermittent issues that cause a reduced quality of service. A workaround may be available.
[/vc_column_text][vc_single_image image=”12628″ img_size=”medium” alignment=”center”][vc_column_text el_class=”fixed-height-div”]
Low-level problems that result in minimal or no interruption to normal operations and a tolerable workaround is available.
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”20″ css=”.vc_custom_1596919352505{background: #f79131 url(https://aurachain.com/wp-content/uploads/2020/06/pre-footer-bookdemo.png?id=11960) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”2/3″][vc_empty_space height=”22px”][tek_sectiontitle st_title=”Start Building for the Future” st_title_tag=”h3″ st_subtitle_decoration=”” st_title_color=”#ffffff” st_subtitle_color=”#ffffff” st_separator_enable=”separator_off” st_text_align=”text-center” st_width=”st_8_columns”][vc_empty_space height=”22px”][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/5″][/vc_column_inner][vc_column_inner width=”1/5″][/vc_column_inner][vc_column_inner width=”1/5″][tek_button button_text=”Request a demo now ” button_color_scheme=”btn_secondary_color” button_link=”url:%2Fbook-a-low-code-demo%2F|||” button_position=”button-center” button_extra_class=”creative-button”][vc_empty_space height=”22px”][/vc_column_inner][vc_column_inner width=”1/5″][/vc_column_inner][vc_column_inner width=”1/5″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]